FAQ

1. Do you take my insurance?   Not at this time. This is a cash based practice and payment is appreciated at the time of visit.  Payments can be made with a card when you schedule your visit.

2. Why do you need my insurance information when I check in?   Even though I am unable to bill your insurance for the telemedicine visit, you can submit the invoice to your insurance for possible re-imbursement, depending on your individual plan.  You can also submit the invoice to your HSA or FSA.  I send your insurance information to labs, imaging centers, pharmacies, and referrals as needed.

3. Why the long forms?  I review your detailed history and symptoms prior to our visit so I can focus on listening to your concerns and we can use your time wisely to get the most out of your appointment.

4. Why are there different lengths of appointment times?  Some patients may need more time to discuss results, new problems, or have lots of questions.  Feel free to message and ask what is most appropriate for you. All new patients will need to select the “initial consult” option.  You’ll need to be an established patient coming for a return visit to select from the follow up times.

5. What does the cost of my visit cover?  The cost covers the detailed review of your medical history, current symptoms, appropriate treatment plan, and a brief check in within 2 weeks of your visit.  It does not cover the cost of medications, labs, imaging studies or any other doctors/specialists you may be referred to.  The follow up visits will be used to check in with your symptoms, discuss results, discuss any new problems that have come up, and adjust your treatment plan as needed.

6. What is your cancellation Policy? Life happens and we understand you may need to reschedule or cancel an appointment.  A fee of 50% of your appointment cost will be charged if less than 24 hours notice is given.